Gamdom Privacy Policy

1 Who We Are

Gamdom is an online sports betting and casino platform operating at gamdom.bz. We offer Pakistan users a full sportsbook covering Cricket, PSL, T20 internationals, football, and Esports, alongside a live casino and fish games – all settled in PKR.

For the purposes of this Privacy Policy, "Gamdom", "we", "our", and "us" refer to the operator of gamdom.bz. "You" and "your" refer to any person who accesses the Gamdom website, creates an account, or uses any service offered through the platform.

This Privacy Policy applies to all data collected through the Gamdom website, mobile app, customer support channels, and any other touchpoints where you interact with the platform. It should be read alongside the Terms and Conditions, which form part of the overall agreement between you and Gamdom.

2 Data We Collect

Gamdom collects personal data in the following categories, depending on how you use the platform:

We do not collect sensitive categories of personal data such as biometric data, religious beliefs, or political opinions. Where identity verification requires a document scan, that scan is processed by a third-party verification provider and is not stored on Gamdom's own servers beyond what is strictly necessary.

3 How We Use Your Data

Gamdom uses your personal data for the following purposes:

• Account management: Creating, maintaining, and securing your Gamdom account, including processing login requests and keeping your account details up to date.
• Transaction processing: Handling PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer, cards, and other supported mobile wallets.
• Identity verification: Confirming that you meet the minimum age requirement of 18 years and that your account details match the payment methods you use, in line with standard anti-money laundering obligations.
• Platform personalisation: Showing relevant promotions, PSL or cricket betting offers, and casino recommendations based on your activity on the platform.
• Fraud prevention and security: Monitoring account activity for signs of unauthorised access, bonus abuse, suspicious betting patterns, or payment fraud.
• Customer support: Responding to queries, resolving disputes, and improving the quality of support provided to Pakistan users.
• Legal compliance: Meeting record-keeping, reporting, and data retention obligations required by applicable law.
• Platform improvement: Analysing aggregated usage data to improve the betting experience, game selection, and payment flow for all users.

4 Payment Data and PKR Transactions

All financial transactions on Gamdom for Pakistan accounts are processed in PKR. When you make a deposit or request a withdrawal, Gamdom collects and processes the payment reference information necessary to complete that transaction. The following points apply specifically to payment data:

• Gamdom does not store full card numbers. Card payments are processed through PCI-compliant payment processors, and only a tokenised reference is retained for dispute resolution purposes.
• For JazzCash and Easypaisa transactions, Gamdom retains the mobile wallet account reference and transaction ID for reconciliation and fraud prevention purposes.
• Raast and bank transfer records are retained in line with standard financial record-keeping requirements.
• Payment data is shared with the relevant payment processor only to the extent necessary to complete the transaction.
• You must only use payment methods registered in your own name. Using a payment method that belongs to another person constitutes a breach of the Terms and Conditions and may trigger an account review.

Withdrawal requests are processed after identity verification has been completed. Gamdom may request additional documentation before releasing large withdrawals, as part of standard financial compliance procedures. This is a routine process and is not an indication of any wrongdoing on your part.

5 Cookies and Tracking

Gamdom uses cookies and similar tracking technologies to make the platform work properly, remember your preferences, and understand how users navigate the site. The types of cookies used are as follows:

• Essential cookies: Required for the platform to function. These handle session management, login state, and security checks. They cannot be disabled without breaking core functionality.
• Performance cookies: Collect anonymised data about how pages are used, which sections are visited most often, and where errors occur. This helps Gamdom improve the platform over time.
• Preference cookies: Remember your settings such as language, display preferences, and bet slip configurations so you do not have to re-enter them each visit.
• Analytics cookies: Used to measure overall traffic patterns and understand which sports markets – such as PSL, T20, or football – are most popular among Pakistan users.

You can manage cookie preferences through your browser settings. Blocking essential cookies will affect your ability to log in and use the platform normally. Non-essential cookies can be declined without impacting core functionality.

Gamdom does not use third-party advertising cookies or allow ad networks to track your activity across other websites from within the Gamdom platform.

6 Sharing Your Data

Gamdom shares your personal data with third parties only where necessary and only with parties that are bound by appropriate data protection obligations. The categories of recipients are:

• Payment processors: JazzCash, Easypaisa, Raast, bank partners, card networks, and mobile wallet providers, to process your PKR deposits and withdrawals.
• Identity verification providers: Third-party KYC and document verification services used to confirm your identity and age in line with anti-money laundering requirements.
• Fraud prevention services: Specialist providers who help Gamdom identify and prevent account fraud, bonus abuse, and suspicious financial activity.
• IT and infrastructure providers: Cloud hosting, content delivery, and cybersecurity partners who process data solely on Gamdom's instructions and under strict confidentiality obligations.
• Customer support platforms: Third-party helpdesk tools used to manage and respond to support requests. These providers do not use your data for their own purposes.

Gamdom does not share personal data with advertisers, data brokers, social media platforms, or any party for commercial data trading purposes. In the event that Gamdom undergoes a business restructure or acquisition, user data may be transferred as part of that process, and users will be notified in advance.

7 Data Security

Gamdom takes the security of your personal data seriously and has put in place a range of technical and organisational measures to protect it from unauthorised access, loss, or misuse:

• All data in transit is encrypted using TLS 1.2 or higher, ensuring that data sent between your device and Gamdom's servers cannot be intercepted.
• Sensitive stored data is encrypted at rest using industry-standard encryption algorithms.
• Access to personal data within Gamdom is restricted on a strict need-to-know basis. Staff who do not require access to specific data categories are not permitted to view them.
• Gamdom conducts regular security reviews and vulnerability assessments of its platform infrastructure.
• Suspicious login attempts, unusual account activity, and potential security incidents are monitored and investigated by a dedicated security team.

Despite these measures, no system is completely immune to security incidents. In the unlikely event of a data breach that affects your personal information in a material way, Gamdom will notify affected users promptly and take all reasonable steps to contain and remediate the incident.

You can also take steps to protect your own account – use a strong, unique password, enable two-factor authentication if available, and never share your login credentials with anyone, including Gamdom support staff.

8 Data Retention

Gamdom retains personal data for as long as is necessary for the purpose for which it was collected, subject to any longer retention period required by law. The general retention approach is as follows:

• Active account data: Retained throughout the period your account is open and active on the platform.
• Financial transaction records: Retained for a minimum of five years from the date of the transaction, in line with standard financial record-keeping requirements.
• Identity verification documents: Retained for the duration of your account and for a period after account closure as required by anti-money laundering obligations.
• Support communications: Retained for up to two years from the date of the last interaction, or longer if the communication relates to an unresolved dispute.
• Technical and log data: Typically retained for up to 12 months and then deleted or anonymised.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked back to you. Anonymised data may be retained indefinitely for statistical and platform improvement purposes without identifying any individual user.

9 Your Rights

As a Gamdom user, you have the following rights in relation to your personal data. These can be exercised by contacting Gamdom support using the details provided in the Contact section below.

Gamdom will respond to data rights requests within a reasonable timeframe. In some cases, particularly for complex or multiple requests, a response may take longer and Gamdom will notify you of the expected timeline. Exercising your data rights will not result in any negative treatment of your account.

10 Children and Minors

Gamdom is strictly an adults-only platform. Users must be at least 18 years of age to create an account and use any service on the platform. Gamdom does not knowingly collect personal data from anyone under the age of 18.

If Gamdom becomes aware that an account has been created by or used by a person under 18, the account will be closed immediately, any balance will be handled in accordance with the Terms and Conditions, and the data associated with the minor will be deleted as promptly as possible.

11 Changes to This Policy

Gamdom may update this Privacy Policy from time to time to reflect changes in how the platform operates, new payment methods added for Pakistan users, changes in applicable law, or updated security practices. The "Last updated" date shown at the top of this page will be revised whenever a meaningful change is made.

Where a change is significant – for example, a new category of data being collected, or a new type of third-party sharing – Gamdom will take reasonable steps to notify registered users, which may include an email notification or a prominent notice within the platform. For minor or administrative changes, updating this page is considered sufficient notice.

Your continued use of Gamdom after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you disagree with a change, you have the right to close your account and request deletion of your data as described in the Your Rights section above.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or wish to raise a concern about how Gamdom handles your personal data, please contact the support team. Support is available 24 hours a day, 7 days a week.

For formal written data requests, please send an email to the address shown in the footer of this page. Include your registered account username and a clear description of your request or concern so it can be handled as efficiently as possible.

Gamdom takes privacy concerns seriously. All requests will be acknowledged promptly and a substantive response will be provided within a reasonable timeframe. Where a concern cannot be resolved through standard support, further escalation options will be made available.